Taking a cue from airports, the station is trading the omnipresent ‘voice’ for more inquiry booths and visual display boards.  

The 150-year-old Dr MGR Ramachandran Central railway station in Chennai went silent on Sunday, making it the first in India to do so, as it bid adieu to the public announcement system that has guided passengers to their trains for decades. Taking a cue from airports, the station is trading the omnipresent ‘voice’ for more inquiry booths and visual display boards.  

In the order announcing the change, issued on Saturday by Southern railway general manager R N Singh, officials were told to ensure all visual display boards are in working condition and to deploy sufficient staff at inquiry booths for a smooth passenger experience.

Large digital screens displaying the arrival and departure of trains in Tamil, Hindi and English have been installed at all three entry points to the station, namely, EVR Periyar Salai (MTC bus stop), suburban terminus, and Wall Tax Road (gate no 5). Concourse areas have also been covered with 40-60 inch digital boards.

source/content: thehindu.com (headline edited)